Effective Date: May 1st, 2025
Welcome to Deep South Smokehouse BBQ! By using our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
Deep South Smokehouse BBQ operates as a food trailer and may offer services such as:
• Online ordering for pickup or delivery
• Event catering (where applicable)
• Promotional offers or loyalty programs
We reserve the right to modify or discontinue any part of our services without notice.
3. Orders and Payments
All orders placed through our website or authorized channels are subject to availability and confirmation. We reserve the right to refuse any order at our discretion.
Payments must be completed through our secure payment provider(s). Prices are listed in [insert currency] and may be subject to taxes or service fees.
4. Cancellations and Refunds
If you need to cancel an order, please contact us as soon as possible. Refunds may be issued at our discretion, depending on the timing and nature of the cancellation.
We do not offer refunds for:
• Customer no-shows
• Custom catering orders canceled within 48 hours of the event
5. Intellectual Property
All content on our website—including logos, images, text, and recipes—is the property of Deep South Smokehouse BBQ and may not be used or reproduced without written permission.
6. Customer Conduct
We expect all customers to interact respectfully with our team, online and in person. We reserve the right to deny service to anyone engaging in abusive or inappropriate behavior.
7. Limitation of Liability
Deep South Smokehouse BBQ is not responsible for:
• Delays due to weather, traffic, or third-party services
• Food allergies not disclosed by the customer
• Technical issues beyond our control (e.g. website downtime or payment processor errors)
8. Modifications
We may update these Terms of Service at any time. Any changes will be posted on this page and effective immediately upon posting.
9. Contact Us
For questions or concerns about these terms, please contact us:
Deep South Smokehouse BBQ
Email: [email protected]
Phone: 865-505-7955
Location: Onley, VA